Tenants

At McAllister Realty we pride ourselves on offering our tenants a friendly and professional service with fast responses to all of your needs.

We manage properties throughout Hervey bay which you can search for at mrhb.com.au, realestate.com.au and Domain.com.au.

Before you start searching for your next home, we recommend you consider:

• How much rent would you like to pay per week?
• What area would you like to live in?
• What type of home are you looking for – a house or an apartment?
• How many bedrooms do you need?
• How many bathrooms do you need?
• What are your car parking requirements?

Hours of operation

Our Property Management team can be contacted Monday to Friday from 8:30am to 5:00pm.

Contact numbers

You will be provided with the direct contact details for your Property Manager or alternatively call our office on (07) 4125 1088 or by email rentals@mrhb.com.au

Tenancy Application

Residential Tenancy Application forms are available on here.

If you have not previously rented through McAllister Realty you will need to provide copies of identification to the value of 100 points with your application. For example, a Drivers License, ATM card, credit card and a bill addressed to you at your current address.

You will also need to provide:
• Current and previous addresses
• Current and previous rental histories
• Current and previous employment histories
• References
• Next of kin details

When your application is approved our leasing team will arrange a suitable time to meet and sign your new Tenancy Agreement.

Bond

A tenancy bond is money that a landlord asks tenants to pay when they move into their property. The bond is held by the RTA (Residential Tenancies Authority) to cover any unpaid rent, damage to the property (if that damage can be shown to be the tenant’s fault) or any other claim.

As a guide landlords can charge four weeks or a month’s rent as a bond. This may be higher depending on the weekly rent amount. The exact bond amount will be advised on application.

At the start of your tenancy, you need to pay the bond amount with a separate bank cheque or money order.
A receipt for the bond will be sent to the rented property street address which is shown on the bond lodgement form, by the RTA. You should keep your bond receipt somewhere safe as you will need it when the tenancy is ending or when a tenant who is listed on the bond receipt is leaving the property.

Your bond will be refunded to you promptly after the property is fully vacated, less any deductions that may be agreed or directed by the tribunal. A bond refund cannot be applied for until all keys have been returned to McAllister Realty and a final inspection has been carried out.

Landlord claims on the Bond

A landlord will be able to claim some or all of the bond:
• If there is damage done by the tenant which is beyond fair wear and tear
• If the property is left dirty
• If personal items are left behind
• If rent is left unpaid at the end of the tenancy
• If you fail to comply with any other obligation and the landlord suffers some loss as a result of this
Note – If the claim by the landlord is greater than the bond, you may be ordered to pay the extra amount.

Rental payments

Under the terms of your Residential Tenancy Agreement rent is payable in advance. Should you have any difficulty making your rental payments, please contact your Property Manager immediately.

Keys

At the commencement of the lease you will be given the keys to your new home. Your tenancy does not terminate until the keys (including any copies made) are returned to McAllister Realty. You will be responsible for paying rent until the keys are returned.

Insurance

The landlord’s insurance on the property does not cover your personal belongings. We recommend that you take out contents insurance for your personal belongings.

Inspections

The purpose of inspections is to advise the landlord of the condition of their property and how it is being maintained. You will be given the opportunity to advise of any repairs or maintenance you feel is needed.
Upon the commencement of your lease, McAllister Realty will complete an inspection and full photographic condition report.

You will be given the opportunity to check this, add to it and return it within 3 business days. McAllister Realty refer to this report at the end of the tenancy. It is therefore in your best interest to read through the condition report thoroughly, provide comments to us within the timeframe listed on the condition report, and ensure you retain a copy in a safe place.

McAllister Realty will routinely inspect your rented property 3 months after a new tenancy and at regular intervals throughout your tenancy. You will be issued with notice of these inspections and we encourage you to be there to discuss any problems affecting your tenancy or contact us prior to the inspection to discuss any issues.

Final inspections are conducted at the end of the lease term or upon vacating. The final inspection report is closely checked with the condition report completed during the initial inspection to ensure that there has been no damage (beyond normal wear and tear) and that no fixtures have been removed (e.g. light fittings).

Repairs

Should any repairs be required on your rental property, all requests must be put in writing. Maintenance Request forms can be found here.

Ending your lease

Your tenancy agreement is a legal contract providing protection for both you and the landlord. Once the fixed term has expired, you may continue living at the property or vacate.

If you wish to vacate the premises at the end of your fixed term, you are required to give 14 days’ notice in writing. Should you wish to vacate the premises and your lease has already expired, you are required to give 21 days’ notice in writing.

Your notice should be sent:
• by email to rentals@mrhb.com.au
• by fax to (07) 4124 9079
• in person to our office at 15/ 564 the Esplanade, Urangan QLD 4655 (near Viva Italia)

You cannot by law stop paying rent for the last month assuming any part of the bond as rent.

Your tenancy does not terminate until the keys (including any copies you made) are returned to McAllister Realty. You are responsible for paying rent until all of the keys are returned.

Your bond will be refunded to you promptly after the property is fully vacated, less any deductions that may be agreed or directed by the tribunal. A bond refund cannot be applied for until all keys have been returned to McAllister Realty and an inspection has been carried out.

Breaking the Lease

If you need to break the lease you need to notify McAllister Realty immediately. You will be responsible for and must pay the rent until the property is relet to a suitable tenant. You will also be responsible for paying re-letting costs, advertising and associated re-letting charges.